The parcels will clear Singapore Customs and depart Singapore within a few days. However, parcels are likely to face delays owing to the current Covid-19 pandemic and restrictions of flights in many countries.
In some cases might take 3-4 weeks for normal registered post; up to 2-3 weeks for other air freight. In certain jurisdictions, Customs are also getting stricter, in which we have absolutely no control.
*In view of the state of emergency declaration in Malaysia, shipping to Malaysia will be affected, delays can be expected.
**Thai Customs have stepped up their random checks on parcels, and may seize or confiscate such pleasure products, with or without original packaging.
For over the last 20 years in business, we have been shipping to countries like Malaysia (including Sabah & Sarawak), Brunei, Vietnam, Philippines, Myanmar, Laos, South Korea, Taiwan, Qatar, Saudi Arabia, Kuwait, etc., etc. We also have customers from as far as Argentina, Brazil, Israel, Ukraine, Egypt, Russia, South Africa, USA and Europe. In fact, from many countries across the globe!
Being our closest neighbours, we ship frequently to Malaysia and Brunei.
For shipping rates to other countries and destinations, please email us at: email@example.com
Please take note that we are not able to ship any fluid/liquid/cream/oil/lotion to any destination, even if they are below 100ml. Therefore please refrain from purchasing lubricants/fluids/lotions/oils.
Kindly note that we require a minimum purchase amount of S$100.00 (excluding shipping cost), to enable us to process shipment to overseas destinations.
Disclaimer: We will re-pack all international shipments discreetly; remove original packages if they contain explicit images or with description of product usage; and we do not declare the products as adult-oriented items.
International orders may be subjected to import duties/taxes/levies/fees. We have no way of knowing before hand if there are such border crossing duties/taxes/levies/fees; therefore we are not liable for any duties/taxes/levies/fees imposed on you by your customs officials; nor will we offer refund/exchange/credit if the parcel is being detained/confiscated/seized in your country. We have no inside knowledge of how various Customs work or clear imports.
We will do our best to minimize, not eliminate, the risk of the parcel being detained/confiscated/seized by your Customs. Random and stricter Customs checks are beyond our control.
Customers are responsible for all applicable laws and legal regulations of the country in which their order is shipped to. We are not liable nor responsible for customers who do not comply with these laws. If the parcel is being detained/confiscated/seized by your Customs, we will treat it as abandonment at destination and we do not arrange for the parcel to ship back to us. There will not be any refund/return/exchange and no credit given.
It is your duty to check before making purchase. The proof of shipping to your stated delivery address in your home country is considered our fulfillment of the international order and the end of our obligation. We do not track the parcel nor follow up with the courier/freight forwarder/shipping agent.
Our shipping agent at destination will abandon the parcel within a reasonable period of time (2 to 4 weeks) if receiver is not contactable; no longer residing at delivery address given; or incorrect address has been given. No refund/return nor credit will be given.
For postal services (e.g. SingPost/Speedpost), once parcel has been posted, by proof of tracking number or shown to have arrived at destination; we are not liable for any missing parcel or undelivered parcel at destination. No refund/return nor credit will be given.
When a purchase is made and transacted at our store, we assume that the customer has read, understood, gave unambiguous consent, and agreed to all of the above.
Thank you very much!