Delivery by Ninja Van
Before selecting Ninja Van as your preferred delivery option, please read the following article carefully.
Maximum weight allowed: 2.5kg
Maximum dimensions allowed: Length 450mm x Width 300mm x Height 120mm
DO NOT select Ninja Van as your preferred delivery option if…
- The length, width or height of your selected item(s) exceed(s) the above weight and/or dimensions;
- You need your purchase order urgently or by the next day; or
- Your purchase amount exceeds S$100.00.
Terms and Conditions
- Free delivery for purchases valued at S$43 & above; S$5 delivery fee for purchases valued below S$43
- Cash on Delivery (COD) unavailable
- Delivery to valid and correct residential/office/hotel addresses only
- Ninja Van does not deliver to POPStations, hotels, car parks, lift lobbies, void decks, corridors, staircases or MRT stations
- Delivery within 2-4 business days (excluding weekends & PHs - do expect further delays during the holiday season)
- Re-delivery attempts will take more than 4 business days
- Delivery will take place between 9am to 10pm (Specific timeslots NOT available)
- Valid email address is required so that you can receive your Ninja Van tracking number and check on the status of your parcel.
- Once parcel is dispatched, unable to retrieve from Ninja Points.
Tips to avoid failed delivery attempts
- Ensure all important details such as your house/block/unit number/mobile number/email address have been keyed in correctly
- Ensure someone is available to receive the parcel
- Note that Restricted Areas and Postal Codes are not accessible by Ninja Van (see link here)
Note: Customers will not be able to change their delivery method once their Ninja Van package has been dispatched. We will not be able to retrieve it from the drop-off point.
- Shipper name: DV8 Trading (not "LoveisLove")
- We are unable to assist, change, amend, monitor or track the delivery for customers once the Ninja Van option has been selected. A Ninja Van tracking link will be sent to customers/recipients via email. Customers can track their parcel status here: https://www.ninjavan.co/en-sg/tracking
- The customer/recipient will not be able to change the delivery location or delivery date once the parcel has been picked up.
- We do not track your parcel movement.
Please contact Ninja Van directly if…
- An unsuccessful delivery attempt has been made (You will receive a notification via email or mobile number with a link to reschedule delivery.)
- You would like to add delivery instructions after your order has been dispatched (e.g. 'leave parcel in riser' or 'leave at doorstep')
- You do not receive your parcel within seven business days from the date of purchase.
- You receive a damaged parcel. You should do so within three business days of receipt.
- You have other queries with regard to your delivery- you may do so via this link: https://www.ninjavan.co/en-sg/contact-us
For more information, you may look through Ninja Van’s FAQs: https://ninjavansg.zendesk.com/hc/en-us