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Delivery by Ninja Van

Before selecting Ninja Van as your preferred delivery option, please read the following article carefully.

Maximum weight allowed: 2.5kg

Maximum dimensions allowed: Length 450mm x Width 300mm x Height 120mm

DO NOT select Ninja Van as your preferred delivery option if…

  1. The length, width or height of your selected item(s) exceed(s) the above weight and/or dimensions;
  2. You need your purchase order urgently or by the next day; or
  3. Your purchase amount exceeds S$100.00.

 

Terms and Conditions

  1. Free delivery for purchases valued at S$43 & above; S$5 delivery fee for purchases valued below S$43
  2. Cash on Delivery (COD) unavailable
  3. Delivery to valid and correct residential/office/hotel addresses only
  4. Ninja Van does not deliver to POPStations, hotels, car parks, lift lobbies, void decks, corridors, staircases or MRT stations
  5. Delivery within 2-4 business days (excluding weekends & PHs - do expect further delays during the holiday season)
  6. Re-delivery attempts will take more than 4 business days
  7. Delivery will take place between 9am to 10pm (Specific timeslots NOT available)
  8. Valid email address is required so that you can receive your Ninja Van tracking number and check on the status of your parcel.
  9. Once parcel is dispatched, unable to retrieve from Ninja Points.

 

Tips to avoid failed delivery attempts

  1. Ensure all important details such as your house/block/unit number/mobile number/email address have been keyed in correctly
  2. Ensure someone is available to receive the parcel
  3. Note that Restricted Areas and Postal Codes are not accessible by Ninja Van (see link here)

 

Important Information

Note: Customers will not be able to change their delivery method once their Ninja Van package has been dispatched. We will not be able to retrieve it from the drop-off point.

  • Shipper name: DV8 Trading (not "LoveisLove")
  • We are unable to assist, change, amend, monitor or track the delivery for customers once the Ninja Van option has been selected. A Ninja Van tracking link will be sent to customers/recipients via email. Customers can track their parcel status here: https://www.ninjavan.co/en-sg/tracking
  • The customer/recipient will not be able to change the delivery location or delivery date once the parcel has been picked up.
  • We do not track your parcel movement.

 

Please contact Ninja Van directly if…

  • An unsuccessful delivery attempt has been made (You will receive a notification via email or mobile number with a link to reschedule delivery.)
  • You would like to add delivery instructions after your order has been dispatched (e.g. 'leave parcel in riser' or 'leave at doorstep')
  • You do not receive your parcel within seven business days from the date of purchase.
  • You receive a damaged parcel. You should do so within three business days of receipt.
  • You have other queries with regard to your delivery- you may do so via this link: https://www.ninjavan.co/en-sg/contact-us

For more information, you may look through Ninja Van’s FAQs: https://ninjavansg.zendesk.com/hc/en-us

 

We will assume you have received your parcel in good condition after successful delivery by Ninja Van if we do not hear from you by the following day. 

By choosing Ninja Van as your preferred delivery option, it is deemed that you have read, understood and agreed to all the above terms and conditions. Failure to do so is not a valid reason in any dispute later.

E&OE