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Delivery by Ninja Van

Local Delivery by Ninja Van

 

*Please read carefully the terms and conditions below:

- For parcel weighing 2.5kg & below, with maximum dimensions of Length 450mm x Width 300mm x Height 120mm.

- Do not select Ninja Van if the total measurements of selected item(s) exceed any side (L x W x H) of the above dimensions.

- Do not select Ninja Van if you need your purchase order urgently or the next day.

- Do not select Ninja Van if purchase amount exceeds S$150.00.

- Ninja Van does not provide Cash On Delivery (COD) service.

- Ninja Van does not deliver to POPStation.

- Ninja Van does not deliver to car park/lift lobby/void deck/corridor/staircase/MRT station.

- Delivery to valid and correct residential/office/hotel addresses only.

- Email address is preferred in order to receive Ninja Van tracking number and to track delivery status.

- Free delivery for purchase order of S$43.00 & above.

- Delivery charge of S$5.00 for purchase order below S$43.00.

- Daily cut-off time by 3pm (exclude Sunday & Public Holidays).

- Delivery within two to four business days (exclude Sun & PHs).

- There will be further delay of more than four business days for free re-delivery attempt.

- Delivery timing between 9am to 10pm (Delivery at a specific time slot NOT available).

- Shipper name: DV8 Trading (not as "LoveisLove").

 

Tips to avoid failed delivery:-

  1. Please input all important details such as house/block/ #level-unit/ mobile number/ email address correctly to avoid failed delivery.
  2. Restricted Areas and Postal Codes not deliverable by Ninja Van (see link here).
  3. Please ensure someone is available to receive parcel.

 

Other important points to note:-

  • We are unable to assist, change, amend, monitor or track the delivery for customers once this Ninja Van option is selected. A Ninja Van delivery status will be sent to customers/recipients via email.  Customers could track the parcel status here:

https://www.ninjavan.co/en-sg/tracking

  • Customer/Recipient will not be able to change the delivery date or timing once the parcel is on the way to you.

 

  • Customer/Recipient to reschedule directly with Ninja Van upon unsuccessful delivery attempt (you will receive notification via email or mobile number with a reschedule link)

 

  • Contact Ninja Van directly if you do not receive your parcel within seven business days from the date of purchase.

 

  • Contact Ninja Van directly within three business days if you have received damaged parcel.

 

  • Contact Ninja Van directly if you have other queries with regard to your delivery via this link:

https://www.ninjavan.co/en-sg/contact-us

 

  • Click this link below for Ninja Van FAQ

https://ninjavansg.zendesk.com/hc/en-us

 

We will assume you have received your parcel in good condition after the successful delivery by Ninja Van if we do not hear from you on the following day. 

By choosing this Ninja Van delivery option, it is deemed that you have read, understood and agreed to all the above terms and conditions.  Failure to do so is not a valid reason in any dispute later.

Thank you!