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FAQ

Don't see your question here?  Drop us a line at hello@loveislove.com.sg or whatsapp 98515156.

Frequently Asked Questions:

  • Is your packaging discreet?

Yes. Absolutely discreet. The shipping label only has the order number, your name, mobile number, delivery address and date.  No mention of content inside the discreet, plain, opaque, unmarked polybag/box; ensuring your privacy is protected from the moment of purchase to delivery.

  • Do you have a physical store in Singapore? 

Yes, we have two physical stores in Singapore.  (1) 777 Geylang Road postal code 389669. Tel: (+65) 68482155 and (2) Midpoint Orchard #02-11A postal code 238852. Tel: (+65) 6738 7198.

  • Are your products authentic and body-safe?

Yes, all our products are genuine and authentic from the original sources.  All materials are body-safe.  Visit our physical stores for more information.

 

  • What are the best beginner-friendly toys?

For female, we have the vibrating bullets and eggs. Please refer to this blog post for more information.

For male, we have the onaholes and Fleshlight masturbators.  Please refer to this blog post for more information.

 

  • How do I clean adult toys safely?

Use a Toy Cleaner whenever you can, besides washing with mild soap and water.  Please  refer to this article for more information.

 

  • Which lubricant should I choose?

Always use a good quality water based lubricant to go with adult pleasure products, not generic lubricant.  Please refer to this blog post for more information on lubricants.

 

  • Which lubricants are compatible with silicone toys?

Use only good quality water-based lubricant if you are using silicone toys.  Please refer to this blog post for more information on lubricants.

 

  • Are your products suitable for couples?

Yes, if you are looking for something to spice up your sex life or take your romance to a higher level, we have products which cater to couples and to help couples achieve better and more harmonious relationship.

 

We have a very good selection of bondage toys suitable for beginners, including mild bondage bedroom kits, wrists and ankles cuffs,  blindfolds, hog ties, collars & leash, ball gags, floggers, whips, and many more.  Please refer to our blog post "The Beginner’s Guide to Safe Bondage Play" for more information or visit our physical stores to view the wide range.


  • How fast is delivery in Singapore?

We have same day delivery with three time-slots available, depending on the cut-off time. We also offer same day express delivery within 3 hours for S$28.00 for purchases above S$130.  T&Cs apply. You may choose to have self-arranged delivery. 

 

  • Is it safe to buy adult toys online?

Yes, it is absolutely safe to purchase adult toys online in our online store. Our ecommerce store ensures secure purchases and protects personal information through a combination of industry-leading compliance, built-in encryption, and advanced fraud detection tools 

When in doubt, you could always visit our physical stores or reach us via whatsapp or phone calls.

  • Can I self-collect privately?

Yes, absolute private and confidential self-collect arrangement can be made at our stores.  Discreet packaging ensured at our discreetly located retail stores near MRT.

 

  • What payment methods do you accept?

At our retail stores we accept Cash, NETS, PayNow, Amex, Visa and MasterCard.  For online store purchase, we accept PayNow and credit card payment via PayPal payment gateway.

 

  • Are your toys rechargeable and waterproof?

Majority of our vibrators are rechargeable by USB cables, while a small number of vibrators maybe using LR44 cell batteries or AA or AAA batteries.  Most vibrators now are waterproof and washable but not all are submersible.  Please visit our stores for more information.

 

  • What materials are safest for intimate products?

For intimate products, the porosity of the materials is important.  Silicone material is overall the best. Silicone is non-porous, smooth and comfortable, hypoallergenic, easy to clean, very durable and safe for vaginal and anal use.  High-quality silicone is considered one of the gold standards for sex toys.  

Good glass toys like Borosilicate glass toys are also safe (when properly used).  These are non-porous, completely washable, chemically inert and excellent for temperature play.  We source for glass toys which are responsibly manufactured.

 

  • Do you sell premium brands?

Yes, we carry many premium brands like Lovense, Womanizer, We-Vibe, Fun Factory, Lelo, Hismith Sex Machines, Svakom, Tenga , Fleshlight, Vixen Creations, etc. 

 

  • How should adult toys be stored hygienically?

Before storage:

  • Air dry completely
  • Or pat dry with lint-free towel

Never store damp toys.

Moisture trapped in storage encourages:

  • Mold
  • Odor
  • Surface degradation

For Storage:

  • Store separately.  Separate pouches are ideal.
  • Use soft breathable cloth bags
  • Keep away from dust
  • Cool, dry environment, away from direct sunlight

For porous toys (TPE, TPR, PVC), extra care needs to be taken:

Porous toys must dry fully before storage.

This may take:

  • Several hours
  • Overnight

Especially:

  • Sleeves
  • Masturbators
  • Closed tunnels

Hidden moisture encourages:

  • Mold
  • Mildew
  • Bacterial growth

Use Renewal Powder (Common for TPE/TPR)

Many TPE toys may become: sticky, oily, dust magnets

Manufacturers often recommend:

This restores: smooth texture and dry feel


  • Can beginners visit your physical store for advice?b

Yes, it is advisable for beginners to visit our physical stores.

 

  • What makes LoveisLove different from other stores?

At Love Is Love/U4Ria, we believe sexual wellness should be safe, respectful, inclusive, and judgement-free. From beginners to experienced users, our team provides discreet, friendly guidance with one of Singapore’s widest selections of body-safe pleasure products.

 

  • Are lubricants necessary for beginners?

A good lubricant can make intimacy and toy play far more comfortable, smooth, and enjoyable — especially for beginners. It helps reduce friction, discomfort, and irritation, while improving overall sensation and relaxation. Using a quality body-safe lubricant also helps protect sensitive skin and can make sexual wellness products feel more natural and comfortable to use.  For more information, refer to our blog post:  Lubricant 101: A Beginner’s Guide to Comfort and Pleasure.

For anal play, lubricant is especially important for comfort and safety, as the body does not naturally self-lubricate in the same way.

At Love Is Love/U4Ria, we recommend beginner-friendly, body-safe lubricants that are comfortable, easy to use, and compatible with quality toys and condoms.


 

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