Return and Warranty Policy
Please note that due to the intimate nature of our products and for hygiene, health and safety reasons, we are unable to accept returns, exchange and refunds. There can be no exceptions. This is in the interest of all our customers. Hygiene Guaranteed.
While we only source for high quality products from the world’s leading manufacturers of adult products, we do occasionally receive defective products. (For brands with high defective rate, we will remove them from our listing.)
For this reason, we make sure to battery-test vibrators/products which require batteries or are rechargeable, this is to be certain that the product you have purchased is in good working condition before we pack it.
If the product is not in a good working condition, we will immediately dispose the product and will contact you with regard to a replacement product.
Please let us know in advance if you prefer not to allow our staff to battery-test your item, but if you receive it and it does not work, we are unable to take it back.
Note: Only items with 'Safety Sealed' from manufacturers will not be opened and battery-tested.
For products which stated a one-year warranty, we cover only manufacturing defects within first 14 days of purchase.
We reserve the right to reject such defective/faulty products that we ascertain to be damaged by improper use or misuse, or due to incidental or accidental damage by the user(s).
We recommend that you register your products with the manufacturers, if the products are covered by the manufacturer’s warranty. Please keep the box/packaging, as information like "Serial Number" maybe required.
By way of making a purchase in our store, you shall be deemed to have read, understood, and accepted these Terms and Conditions.