Returns and Warranty Policy.

🛡️ Terms, Returns & Warranty Policy

To ensure total transparency, community safety, and operational clarity across our retail network, LoveisLove / U4Ria enforces the following standard commercial terms. By completing an order on our store, you acknowledge and agree to these terms in full.

1. General Disclaimers & Efficacy

• Individual Variation: We source premium items from global wellness manufacturers, but we cannot offer a satisfaction guarantee. Product efficacy depends on unique individual factors and personal preferences; results will naturally vary from person to person (效果因人而异).
• Price Match Policy: While we offer a competitive Price Match Promise via WhatsApp, price matches cannot be applied retrospectively once an online or in-store order has been processed and confirmed.
• Novelty Classification: All items are sold strictly as consumer novelties. No product descriptions or statements are evaluated to support clinical diagnostics, medical claims, or physiological treatments. Purchases made for wellness reasons are at the buyer's sole discretion and personal risk.

2. Quality Control & Pre-Fulfillment Testing

To preserve our commitment to delivering working products, our processing staff manually battery-test lifestyle wellness devices requiring external cells or rechargeable docks before fulfillment:

• Manufacturer Safety Seals: Premium items explicitly sealed in heavy structural shrink-wrap or security stickers by global factories will not be opened or tested by our team to maintain absolute outer packaging integrity.
• Opt-Out Framework: If you prefer that our logistics staff do not test your rechargeable items before delivery, please contact our team in advance or leave a specific checkout note.

3. Product Attributes & Specifications

• Measurement Approximations: Advertised dimensions, structural measurements, or girth/circumference metrics provided on our product pages are direct manufacturer specifications and represent general approximations (Errors & Omissions Excepted).
• Allowable Margin of Error: Slight metric variations resulting from different measurement tools, testing conditions, or architectural material elasticity do not qualify an item as a product discrepancy or defect.

4. Manufacturing Defects & Diagnostic Returns

If you receive an operational item that you believe possesses a clear structural or mechanical manufacturing defect, you must comply with the following claims protocol:

• Online Inspection Window: All online courier shipments are assumed delivered in perfect condition. Potential manufacturing defects must be reported via text message or email within 9 hours of receiving your parcel.
• Retail Notification Window: Store-bought purchases must be formally reported on the same calendar day of purchase.
• Fulfillment Logistics: We do not operate an on-site mobile warranty service. Defective items must be brought back to our physical showroom for technical evaluation alongside explicit proof of purchase (invoice string, receipt, or bank transaction marker).
• Postal Diagnostics: If you are unable to visit our retail showrooms in person, the buyer assumes all delivery fees and postage costs to route the item back to our diagnostic team.
• Resolution: Confirmed factory mechanical faults will be resolved with an immediate 1-to-1 exchange for an identical model. If unavailable, an alternative option of equal financial value will be provided.

5. Authorized Local One-Year Warranty Grid

As the recognized authorized Singapore distributor for leading international brands, we provide a full, structured Local One-Year Warranty exclusively covering items from the following makers:

• ✨ We-Vibe
• ✨ Womanizer
• ✨ Svakom
• ✨ Fun Factory
• ✨ Lelo

Mandatory Retention: To log a successful local one-year claim, you must retain and present the item's original factory box (displaying the clear structural model details and specific serial numbers), original charging cables, and your transactional e-receipt.

Note: We reserve the right to void or reject any claim where the underlying device displays signs of user dropping, improper charging voltage usage, immersion fluid damage, or intentional physical misuse.

6. Standard Extended Brands

• 14-Day Store Window: For all alternative global brands not explicitly itemized in the one-year authorized grid above, our facility covers verified manufacturing defects within the first 14 days from your transaction date.
• Direct Manufacturer Claims: For operational issues surfacing beyond the initial 14-day window, buyers must route their support queries directly to the respective global manufacturer's Customer Care Team utilizing the product serial numbers found on the original packaging box.

7. Promotional Code Checkout Policy

• Self-Application Requirement: Active seasonal discounts or bundle promo codes (e.g., tariff-free, LIL12, LIL15) must be entered and applied manually by the buyer inside the designated discount fields before completing payment.
• System Limitations: Our payment gateways process secure transactions live. We are structurally unable to issue manual retroactive adjustments or partial account refunds if a promotional code was omitted during checkout.

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